Folik Support

Hair Loss Coach AI · Track density · Get sourced answers · Stay calm

Need help? Check the FAQ below or email us at love8ko.apps@gmail.com. We typically respond within 24 hours.
Folik is educational, not medical advice. If you have urgent health concerns, contact a dermatologist or your local health service. See the full Medical Disclaimer.

Frequently Asked Questions

How does Folik work?

Folik combines three things: (1) a 5-angle hair photo scan that estimates relative density and hairline stage (Norwood / Ludwig); (2) a sourced AI Coach grounded in AAD, ISHRS, FDA, Mayo, Cleveland, Endocrine Society, and 50+ PubMed extracts — every answer cites its source; (3) a treatment log so you can correlate what you're doing with what you're seeing in your photos.

Is Folik a medical device?

No. Folik is a Health & Fitness wellness companion, not a medical device. It does not diagnose, treat, cure, or prevent any condition. Always consult a dermatologist before starting, changing, or stopping any treatment. See the Medical Disclaimer.

How accurate is the hair density estimate?

The estimate is an AI approximation based on photo analysis. Lighting, angle, hair length, and styling can affect it significantly. The most reliable signal is the relative trend over multiple consistent scans (same lighting, same angles), not any single number. Folik shows a confidence score with each scan.

How do I take great scans?
What does the AI Coach actually know?

The Coach answers from an on-device knowledge base (~11MB) of published guidelines and peer-reviewed extracts: AAD clinical guidelines, ISHRS hair restoration guidelines, FDA drug labels (minoxidil, finasteride, dutasteride), Mayo Clinic and Cleveland Clinic patient guides, Endocrine Society guidelines (for hormonal context), and 50+ PubMed studies. Every reply includes a tap-able citation. The Coach refuses to answer if the knowledge base doesn't have grounding for your question — no hallucinations.

Can the AI Coach prescribe a treatment?

No. The Coach explains how published guidelines describe treatments (e.g., "FDA-approved minoxidil 5% topical applied twice daily for male pattern hair loss") but does not prescribe, recommend a specific dose, or replace a dermatologist visit. Always confirm with a qualified prescriber.

Why does Folik ask for my gender during onboarding?

Hair loss patterns differ by sex hormone profile (Norwood scale for male pattern, Ludwig scale for female pattern). The persona lanes (Linda doctor-dismissed, Sarah postpartum, Maya stress shed, etc.) personalize Coach prompts and treatment relevance. You can also Skip — that shows the full lane list.

Is my data private?

Yes. Photos, treatment log, chat history, and analysis results are stored locally on your device. Photos are sent to our AI provider for analysis only and are not retained after processing. We do not collect personal information, do not use advertising SDKs, and do not run analytics platforms. See the full Privacy Policy.

Are my hair photos used for face recognition?

No. The 5-angle scan is for hair analysis (density, stage). Front and side angles incidentally contain your face, but Folik does not perform face recognition, biometric template extraction, identity matching, or any facial analytics. See Privacy Policy §1.2.

What does Folik cost?

Two subscription tiers: Weekly $4.99 / week with a 7-day free trial, or Annual $39.99 / year (≈ $0.77 / week, save 85%). Without a subscription you get a free Norwood / Ludwig Calculator, one AI Coach question, and one photo scan — no account needed.

How do I cancel my subscription?

iOS Settings → Apple ID → Subscriptions → Folik → Cancel Subscription. Access continues to the end of the current billing period. Refunds are handled by Apple at reportaproblem.apple.com.

How do I restore my purchase?

If you reinstalled Folik or switched devices: open Settings inside the App → Restore Purchases. Make sure you're signed in to the same Apple ID you used originally. RevenueCat will verify your subscription with Apple.

Can I export my data?

Photos and treatment data live on your device — they're included in your normal iCloud device backup if enabled. A dedicated export-to-PDF (Doctor Visit Brief) is on the post-V1 roadmap. For now, you can take screenshots of your timeline and density chart to share with your dermatologist.

Does Folik integrate with HealthKit?

Optional. With your explicit permission, Folik reads body weight and body composition (read-only) to correlate rapid weight loss with telogen effluvium patterns. We never write to your Health database. You can revoke access in iOS Settings → Privacy & Security → Health → Folik.

Does Folik work offline?

The free Norwood / Ludwig Calculator and your existing photo journal work offline. New scans, AI Coach answers, and login-related actions require internet. The on-device citation knowledge base does not need a connection.

I'm having a bug. What do you need?

Email love8ko.apps@gmail.com with: (1) iPhone model and iOS version, (2) Folik build number (Settings → bottom of page), (3) what you tapped right before the bug, (4) screenshot if visual. We respond within 24 hours.

I'm in distress about my hair loss. Help.

Hair loss can hit hard. If you're in crisis, please reach out to a crisis line — see the Medical Disclaimer §9 for region-specific numbers. For non-crisis feelings, talking to a therapist or a trichologist (dermatologist who specializes in hair) can help. You're not alone in this.

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