Salvora Support

AI Eczema Flare Tracker · Track flares · Find triggers · Prep for your derm

Need help? Check the FAQ below or email us at loveykovl@gmail.com. We typically respond within 24 hours.
Salvora is educational, not medical advice. If you have urgent health concerns, contact a dermatologist or your local health service. See the full Medical Disclaimer.

Frequently Asked Questions

How does Salvora work?

Salvora combines four things: (1) a photo journal of your eczema-affected skin over time, with optional AI text descriptions; (2) a self-reported POEM-style severity score on a 0–28 slider; (3) a daily trigger tracker (food / environment / sleep / stress / products) that surfaces correlations after about 14 logs; (4) an AI Coach grounded in AAD, NEA, Mayo, AAFP, and PubMed extracts — every answer cites its source. Combined, these produce a doctor-shareable PDF you can take to your dermatology visit.

Is Salvora a medical device?

No. Salvora is a Health & Fitness wellness companion, not a medical device. It does not diagnose, treat, cure, or prevent any condition. Always consult a dermatologist before starting, changing, or stopping any treatment. See the Medical Disclaimer.

Does Salvora assign a severity grade from my photo?

No. The AI photo description tells you what is visible (color, texture, distribution, presence of oozing, cracks). It does not assign a severity grade. The 0–28 POEM-style score is a self-report — you enter it on a slider yourself.

How do I take useful photos?
What does the AI Coach actually know?

The Coach answers from an on-device eczema knowledge base of published guidelines and peer-reviewed extracts: American Academy of Dermatology clinical guidelines, National Eczema Association patient guides, Mayo Clinic patient guides, American Academy of Family Physicians summaries, and selected PubMed studies on atopic dermatitis, TSW, and trigger management. Every reply includes a tap-able citation. The Coach refuses to answer if the knowledge base doesn't have grounding for your question — no hallucinations.

Can the AI Coach prescribe a treatment?

No. The Coach explains how published guidelines describe treatments (e.g., "TCS class 1 is super-potent; the AAD position is to use the lowest effective potency for the shortest needed duration") but does not prescribe, recommend a specific dose, or replace a dermatologist visit. Always confirm with a qualified prescriber.

What is TSW mode in Settings?

TSW (topical steroid withdrawal) is a clinical entity recognized in dermatology literature in which long-term corticosteroid use, followed by stopping, can produce a distinctive rebound flare. Salvora's TSW mode switches Coach tone, removes celebratory streak copy, and structures the Journal around healing weeks. It does NOT diagnose TSW — turning it on is a self-report. If you suspect TSW, consult a dermatologist.

Is my data private?

Yes. Photos, trigger log, treatment log, chat history, and analysis results are stored locally on your device. Photos are sent to our AI vision provider for description only when you tap the AI button and after you accept the per-feature consent — they are not retained after processing. We do not collect personal information, do not use advertising SDKs, and do not run analytics platforms. See the full Privacy Policy.

Are my photos used for face recognition?

No. Eczema photos may incidentally contain your face when the affected skin is on the face. Salvora does not perform face recognition, biometric template extraction, identity matching, or any facial analytics. See Privacy Policy §1.2.

What does Salvora cost?

Two subscription tiers: Weekly $4.99 / week (no trial — habit-lock plan), or Annual $39.99 / year (≈ $0.77 / week, save 85%) with a 7-day free trial for new Annual subscribers.

How do I cancel my subscription?

iOS Settings → Apple ID → Subscriptions → Salvora → Cancel Subscription. Access continues to the end of the current billing period. Refunds are handled by Apple at reportaproblem.apple.com.

How do I restore my purchase?

If you reinstalled Salvora or switched devices: open Settings inside the App → Restore Purchases. Make sure you're signed in to the same Apple ID you used originally. RevenueCat will verify your subscription with Apple.

Can I export my data?

Yes. From the Insights tab, you can generate a Doctor-Ready PDF (Quick 1-page, Standard 3-page, or Full 6-page) that summarises your POEM trend, top triggers, photos, and AAD/NEA/Mayo/PubMed-grounded notes. Share it with your dermatologist directly from the share sheet.

How can I re-show the AI consent prompts?

Settings → AI consent → Re-show AI consent prompts. The next time you send a Coach message or request an AI photo description, the consent alert will appear again so you can review and re-confirm.

I'm having a bug. What do you need?

Email loveykovl@gmail.com with: (1) iPhone model and iOS version, (2) Salvora build number (Settings → bottom of page), (3) what you tapped right before the bug, (4) screenshot if visual. We respond within 24 hours.

My eczema is really bad right now — what do I do?

Salvora is a tracker, not a triage tool. Severe flares — especially with fever, spreading redness, oozing pus, blistering, swelling of the face/tongue, vision changes, or breathing difficulty — are an urgent-care or ER situation. For non-emergency severe flares, contact your dermatologist or your local health service. See the Medical Disclaimer §9 for emergency signs.

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